In online B2B business, trust is everything. How can you give buyers the confidence to contact you and furthermore, actually buy from you? It’s no secret that having online seller ratings is the best, fastest, and the most efficient way to build trust between a seller and a buyer.
WE USE THE STAR-RATING SYSTEM — WHY?
By giving your buyers the opportunity to review your business with a star-rating system, you get a chance to stand out. It gives you real feedback on your reactivity, your service, and overall interaction with your buyers.
HOW DOES IT WORK?
We ask the buyers who contacted you if they were satisfied with the rapidity and quality of the response provided.
The buyer will rate you based on a star-rating system such as the following:
- 1 star = “Poor”
- 2 stars = “Insufficient”
- 3 stars = “Fair”
- 4 stars = “Good”
- 5 stars = “Excellent”
The rating enables you to evaluate the speed and relevance of your responses: this means valuable feedback to help you make the most of your interactions with your buyers.
And the rating is public and visible to future prospects. Since a typical buyer will most likely send the same request to several suppliers at a time, these gold shiny stars will improve your trustworthiness and your overall credibility.
In other words, this is YOUR chance to build your reputation as a TRUSTED SELLER!
LET’S GET STARTED!
Knowing and understanding why ratings are important is only the first step. The next step is actually participating! Ready to embrace your ratings? We’ve created a guide to give you practical steps on how to improve and protect your seller ratings.
Speak or work in more than one language? Our guide is available in 5 languages!
